Shipping policy
At Novagear, we are committed to delivering your orders quickly and safely using trusted shipping partners.
Shipping Rates
- Free shipping on all orders
Delivery Timeline
Total Delivery Time = Processing Time + Shipping Time
Stages of Delivery
- Processing Time: This includes order verification, packing, and preparation. Processing duration may vary depending on your location and order volume.
- Shipping Time: Begins once your order has been processed and is based on the selected shipping method and destination.
Orders placed after 5:00 PM PST may start processing on the next business day.
Deliveries may be delayed during high-volume periods or promotional events.
We partner with leading carriers such as USPS, UPS, FedEx, and DHL. The estimated delivery time includes both the processing and shipping stages.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| All products | 3-5 days | 7-14 days | 10-19 business days |
We process orders Monday-Friday, excluding federal holidays, based on Pacific Standard Time.
Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with a tracking number.
- You can track your package via our website.
- Please allow 5–7 business days for tracking information to be updated by the carrier.
- If there’s no tracking update after 10 business days, contact us at support@novagear.com.
Shipping Delays or Issues
- If your order hasn’t arrived within 45 calendar days, email us at support@novagear.com to request a full refund.
- For unexpected delays, feel free to reach out—we typically respond within 12 hours.
Missing Deliveries
If tracking shows your package as “Delivered” but you haven’t received it:
- Check around your delivery area thoroughly.
- Contact the carrier directly for clarification.
- If the issue remains unresolved, reach out to us at support@novagear.com for further assistance.
Incorrect Shipping Information
- We are not responsible for shipments sent to incorrect or incomplete addresses.
- Please double-check your shipping details at checkout and contact us immediately at support@novagear.com if you need to make any changes.
Duties, Taxes, and Import Fees
- Any customs duties, taxes, or related import fees are the responsibility of the customer.
- If a package is refused or not delivered after multiple attempts, Novagear is not liable for any resulting charges or refunds.
- We reserve the right to cancel orders at our discretion, and refunds are not guaranteed in these cases.
If you have questions about our shipping policies or need help with your delivery, please don’t hesitate to contact us at support@novagear.com.